Globally, manufacturers of engineered-to-order (ETO) products face the common challenge of responding to customer inquiries on time and that too with accurate quotes. The obvious reason for the delay is due to the time consumed in developing custom design for each different customer specification and later figuring out the cost involved to finally settle on to a promising quote. The overly conservative quoting process ends up with a frustrated customer or even at times increases the possibility of losing the order. The problem doesn’t end here.
Even if the manufacturer manages to win the business based on the manual quote, the manufacturing department will be idle, waiting for the drawings and technical documentation to actually develop the product. This adds to the time in product development process and extends till the shipment stage. The entire process result into a poor customer experience, eventually affecting the brand quality and customer’s loyalty towards the…